At Clothing Store, we stand behind the quality of our premium apparel and underwear. We want you to be completely satisfied with your purchase of our innovative Boxer Briefs, Briefs, Long Johns, Pajamas, and other comfort-focused products. If you’re not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Our Policy

You may return or exchange most unworn, unwashed, and undamaged items in their original packaging within 15 days of the delivery date. For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Men’s Underwear (including Boxer Briefs, Briefs, and products from the Fly or Packs collections)
  • Mens Swim products

All other items, including Dresses, Pajamas, and Long Leg wear, are eligible for return or exchange if they meet the above conditions.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within the 15-day window. Include your order number and details about the item you wish to return or exchange.
  2. Our team will respond with a Return Authorization Number and instructions on where to send your package.
  3. Securely pack the item(s) in their original packaging, include the original invoice, and clearly write the Return Authorization Number on the outside of the package.
  4. Ship the package to our fulfillment center at:
    Clothing Store Returns
    4177 Grim Avenue
    San Diego, US 92117

Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

Once we receive and inspect your returned item:

  • Refund Timing: Refunds will be processed within 5-7 business days of our receipt of the return. The funds will be returned to your original payment method.
  • Payment Methods: Refunds will be issued via the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or payment provider to process the refund and display it on your statement.
  • Exchanges: If you request an exchange, we will ship the new item once the return is received and processed. Standard or free shipping rates will apply to the new shipment.

Note: Sale items and promotional purchases may have different return conditions. Please refer to the specific terms mentioned at the time of purchase.

Return & Exchange Request Template

To help you get started, here is a template you can use when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Clothing Store Customer Service,

I would like to request a [return/exchange] for my recent order, number #[Your Order Number].

The item I wish to return/exchange is: [Product Name, Size, Color].

Reason for return/exchange: [Please provide a brief explanation].

I have read and understand the Returns & Exchanges policy.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

If you have any questions about our Returns & Exchanges policy, please contact our friendly team at [email protected]. We’re committed to ensuring your experience with us is as comfortable and reliable as our products.

Thank you for shopping with Clothing Store.