At Clothing Store, we are dedicated to providing you with premium, comfort-focused apparel that meets the highest standards of quality. We understand that a smooth shipping and returns process is a key part of your shopping experience. This policy outlines everything you need to know about getting your orders and handling returns or exchanges.

Shipping Information

We are proud to ship our products globally, excluding some parts of Asia and a few remote regions. Please see the details of our shipping methods below:

Order Processing Time: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery time: 10-15 business days after shipment.
    • Flat rate: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery time: 15-25 business days after shipment.

You will receive a confirmation email with a tracking number once your order has been shipped. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your purchase, we offer a straightforward returns and exchanges process for eligible items.

Our Policy:

You may return or exchange most unworn, unwashed, and undamaged items in their original packaging within 15 days of the delivery date.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products:
  • Men’s Underwear (including Boxer Briefs, Briefs, and products from the Fly or Packs collections)
  • Mens Swim products
All other items, including Dresses, Pajamas, Long Johns, and Long Leg wear, are eligible for return or exchange if they meet the conditions above.

How to Initiate a Return or Exchange

To start your return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within the 15-day window. Please include your order number and details about the item you wish to return or exchange.
  2. Our team will respond with a Return Authorization Number and instructions on where to send your package.
  3. Securely pack the item(s) in their original packaging, include the original invoice, and clearly write the Return Authorization Number on the outside of the package.
  4. Ship the package to our fulfillment center at:

    Clothing Store Returns
    4177 Grim Avenue
    San Diego, US 92117

Please Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part (e.g., wrong item shipped).

Refund Process

Once we receive and inspect your returned item:

  • Refund Timing: Refunds will be processed within 5-7 business days of our receipt of the return.
  • Payment Methods: The funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or payment provider to process the refund and display it on your statement.
  • Exchanges: If you requested an exchange, we will ship the new item once the return is received and processed. Standard or free shipping rates will apply to the new shipment.

Note: Sale items and promotional purchases may have different return conditions. Please refer to the specific terms mentioned at the time of purchase.

Need More Help?

If you have any questions about our Shipping & Returns policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to ensure your experience with us is as comfortable and reliable as our products.

Thank you for choosing Clothing Store.